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Terms and Conditions; warranties.

The following apply to all transactions, as do our Terms and Conditions of Sale.

IMPORTANT INFORMATION

1. PAYMENT TERMS are strictly net 30 days monthly account for approved credit customers, otherwise cash or approved credit card.
2. CURRENT PRICES at time of despatch apply to all orders. Prices exclude VAT, which will be applied at the appropriate rate.
3. DELIVERY is free of charge by Next Working Day transport to all UK mainland addresses (incl. the Isle of Wight & Skye, but not Next Day to Skye) for orders over £50 net value excl. VAT. For UK offshore (incl. Northern Ireland, Channel Islands, Isles of Scilly, Isle of Man, all offshore Scottish Islands except Skye) delivery is chargeable at cost. For orders of under £50 net value within the UK, delivery is chargeable. Timed deliveries, weekend deliveries etc are at extra cost for all orders. Tail lift vehicles are available on request (subject to availability). See delivery section on this website.
4. WARRANTY normally 15 months from date of invoice. Please refer to the WARRANTY CLAIMS PROCEEDURE below and in the relevent Thermofrost Cryo price list. Warranty returned items that are found to have no fault will be returned to the customer, and we reserve the right to apply a processing charge in these circumstances.
5. MINIMUM ORDER value £25.00 excl. carriage and VAT.

TERMS AND CONDITIONS OF SALE

Our Terms and Conditions of Sale, revised from 1st April 2004, apply to all transactions. Details are available on request or can be downloaded from this site (Acrobat Reader file, 11K)

WARRANTY CLAIMS PROCEEDURE

All warranty claims must be accompanied by a Warranty Goods Return Form which can be downloaded from this site (pdf files). There are three forms available, one for general products, one for Maneurop products, and one for LG air conditioning:

Download Warranty Goods Return Form (General)

Download Warranty Goods Return Form (Maneurop)

Download Warranty Goods Return Form (LG aircon)

Other important information:

1. Removal of the warranty number or serial number label from a compressor, unit or any other product which carries such a label AUTOMATICALLY invalidates the warranty. Removal of serial numbers and manufacturers data plates may also invalidate the warranty.
Please quote the warranty number and or serial number on any correspondence.
2. To avoid the unnecessary expense of returning compressors or condensing units only to discover that the warranty has expired we suggest you contact us, quoting the warranty number, to check the expiry date.
3. Connection stubs on compressors MUST be sealed before return, or warranty will be invalid. All refrigerant contained within the product must be removed before sealing.
4. Should you request an "advance warranty replacement," this will be invoiced pending the return and processing of the item being replaced. You will be requested to provide an order for advance replacement.
5. Whenever possible we aim to process all warranty returns within 28 days of receipt of the product and necessary paperwork. For air conditioning units specific documentation may be required depending on the manufacturer - please contact us before returning the product. Failure to supply all necessary paperwork will prevent the warranty being processed and may lead to the warranty claim being refused.
6. Warranty procedures on hermetic compressors may involve cutting open the shell, rendering the compressor unusable even if no fault is subsequently found. Unless clearly advised otherwise on your returns paperwork, we will assume this to be acceptable.

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