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Customer Service Returns Policy

Returns Policy

If the Purchaser wishes to return non-defective unused goods to the Company, the Company may at its discretion accept such goods and credit the Purchaser with the price paid by the purchaser for the goods less a restocking charge provided that the goods are returned in a new condition suitable for resale.

Please note that our London office is now unmanned and any returns sent to that address will be returned to sender.

All returns should be sent via our Birmingham branch for the attention of Mr Cliff Smith – Warranty & Returns Processor.

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“To be the trade supplier of choice for refrigeration and air conditioning engineered solutions”

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