Dear Customer,
Following the recent Government announcement of increased measures to limit the spread of COVID-19, we have reacted with further changes in order to increase safety for our staff and customers, whilst limiting the effects on our service.
More of our staff have transitioned to remote working, although from a customer’s perspective, you will notice no difference when you call us. Our working hours are unchanged.
We have made the following changes at our trade counters:
Birmingham – the trade counter will be closed and replaced with a collection point only. If you wish to place an order for collection at our Birmingham office, please call 0121 666 4700. Our staff will prepare your order and have it ready for you when you arrive. Collections must be made before 4.30 p.m.
Manchester – the trade counter will be closed until further notice, although the office can be contacted via the usual number – 0161 872 2000. Orders can be fulfilled via overnight delivery from our Birmingham warehouse.
If you find that you need to work outside normal working hours, our website is at your disposal 24 hours per day. If you have not already registered, please go to www.thermofrostcryo.co.uk . When your account is open, you will be able to view stock, see your net prices and place orders online.
Our stocks are currently at a high level. However, if your preferred product is out of stock and supply becomes difficult, our experienced refrigeration and air conditioning engineers are at your disposal to assist with selection of suitable alternatives.
We anticipate some disruption over the coming weeks, but we are doing everything we can to ensure we minimise the effects in the areas which we can control.
We wish you well in these difficult times - we are here to help.